PRIVACY POLICY

1. Introduction

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Symmetric Systems Limited T/A TrustBack.UK ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the "Site"), and your rights in relation to that information.

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2. Information We Collect
 

We may collect and process the following types of personal data about you:
 

• Identity Data: Includes your first name, last name, username, title, date of birth and other identifying data points.

• Contact Data: Includes your billing address, postal address, email address, and telephone numbers.

• Financial Data: Includes your bank account and payment card details.

• Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.

• Technical Data: Includes your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

• Profile Data: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.

• Usage Data: Includes information about how you use our website, products, and services.

• Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.
   

3. How We Collect Your Information
 

We use different methods to collect data from and about you, including:
 

• Direct Interactions: You may provide us with your Identity, Contact, and Financial Data by filling in forms or corresponding with us by post, phone, email, or otherwise.

• Automated Technologies or Interactions: As you interact with our Site, we may automatically collect Technical Data about your equipment, browsing actions, and patterns.

• Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties, including analytics providers and search information providers.
   

4. Purpose of Processing Your Information
 

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
 

• To register you as a new customer.

• To process and deliver your order, including managing payments, fees, and charges.

• To manage your account and provide customer support.

• To carry out any service you have requested

• To communicate with you about your account or transactions with us.

• To send you marketing communications if you have opted in to receive them.

• To comply with legal obligations.
   

5. Legal Basis for Processing Your Information
 

We will process your personal data on the following legal bases:
 

• Consent: You have given clear consent for us to process your personal data for a specific purpose.

• Contract: The processing is necessary for a contract you may enter into or have entered into with us.

• Legal Obligation: The processing is necessary for compliance with a legal obligation to which we are subject.

• Legitimate Interests: The processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests.
   

6. Data Sharing and Disclosure
 

We may share your personal data with the following third parties:
 

• Service providers who provide IT and system administration services.

• Professional advisers, including lawyers, bankers, auditors, and insurers.

• Regulatory authorities and law enforcement agencies as required by law only when requested to do so.
   

7. International Transfers
 

We may share your personal data within our group of companies. This may involve transferring your data outside the UK. We will ensure that any such transfer complies with applicable data protection laws and that your personal data receives an adequate level of protection.
 

8. Data Security
 

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way. We also limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
 

9. Data Retention
 

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
 

10. Your Rights
 

Under the GDPR, you have the following rights:
 

• The right to access your personal data.

• The right to request correction of your personal data.

• The right to request erasure of your personal data.

• The right to object to processing your personal data.

• The right to request the transfer of your personal data.

• The right to withdraw consent.